General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, alternatively, we can provide you with an approximate wait time for that product.

Delivery Location

Items offered on our website are only available for delivery to addresses in Australia

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 3-4 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

We offer 3 rates of shipping depending on the size or weight of the items purchased, these are $5, $9 or $11. Larger items such as dog food, may also have a surcharge for deliveries outside of the Perth metro area.

Once at the checkout screen, shipping charges will be displayed.

For regional postage costs, please contact us directly.
Large items cannot be delivered to PO Boxes.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at order@winstonandruby.com.au.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at order@winstonandruby.com.au.